Orders and delivery
Your name, email, delivery and billing details, order history and messages about an order. Payment-card details are handled by the payment provider and are not intended to be stored by us.
Privacy
Your information, handled with care.
This notice explains what personal information Always There / Dads collects through this website, why we use it and the choices you have under UK data-protection law.
Who is responsible
The data controller.
Always There / Dads is responsible for personal information collected through this website. Questions or privacy requests can be sent to hello@alwaystheredads.co.uk.
What we collect
Only what we need to serve you.
Messages and preferences
Information you include when contacting us, plus your email and marketing choices if you join The Saturday Note.
Website use
Basic device, browser, security and usage information generated when you visit, including information collected through cookies where applicable.
How and why we use it
A clear purpose for every use.
- To fulfil a contract
- Processing orders, taking payment through our provider, arranging delivery, handling returns and providing order support.
- For legitimate interests
- Keeping the site secure, preventing fraud, answering general enquiries and improving our products and customer service where those interests do not override your rights.
- With consent
- Sending optional marketing and using non-essential cookies. You can withdraw consent at any time.
- To meet legal obligations
- Keeping necessary tax and transaction records, responding to lawful requests and protecting consumer rights.
Sharing and transfers
Trusted services, limited access.
We may share only the information needed with providers that support payment processing, hosting, email, customer service, fraud prevention and delivery. We may also disclose information where the law requires it or as part of a legitimate business reorganisation.
Some providers may process information outside the UK. Where that happens, we use an approved safeguard or another lawful transfer mechanism required by UK data-protection law.
We do not sell your personal information.
Cookies and retention
Useful, proportionate and not kept forever.
Cookies
Essential cookies may be used for security, site operation and shopping features. We will ask for consent before setting non-essential analytics or advertising cookies.
Retention
We keep personal information only as long as needed for the purpose collected, including legal, accounting, fraud-prevention and dispute-resolution requirements. Marketing details are kept until you unsubscribe or they are no longer needed.
Your rights
You stay in control.
Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability or an objection to processing. You can also withdraw consent and opt out of direct marketing at any time. We may need to verify your identity before acting on a request.
You have the right to complain to the UK Information Commissioner’s Office. We would appreciate the chance to address your concern first.