Dispatch
We aim to dispatch in-stock orders within two working days. Working days exclude weekends and UK bank holidays.
Shipping & returns
Straightforward from our door to yours.
Clear UK delivery estimates, sensible returns and proper help if something is not right.
UK delivery
When to expect your cap.
Delivery estimate
Standard UK delivery will normally take a further two to four working days. The available service, final charge and current estimate are shown before an order is confirmed.
Delays
Carrier delays and severe weather can occasionally affect an estimate. If your parcel is overdue, email us with your order number so we can investigate.
Changed your mind
Your return, step by step.
- 01
Tell us within 14 days
Email us within 14 days of receiving your order. Include your order number and the item you want to return.
- 02
Wait for return instructions
We will confirm the correct return destination. Please do not post a return until you have received those instructions.
- 03
Send it back within 14 more days
Return the cap securely packaged, ideally in its original packaging. Unless the item is faulty or we sent the wrong item, you are responsible for return postage.
You may inspect a cap as you would in a shop. We may reduce a refund if handling beyond that has diminished its value. Customised or personalised goods may not qualify for change-of-mind cancellation. Your statutory rights remain unaffected.
Refunds
Once your return reaches us.
We will refund eligible returned goods to the original payment method. For a full-order cancellation, this includes the cost of our least expensive standard delivery option. Any extra cost chosen for an enhanced delivery service is not refundable.
Refunds are made without undue delay and no later than 14 days after we receive the goods back or you provide evidence that they were sent, whichever is earlier.
Faulty, damaged or incorrect
We will put it right.
Contact us promptly with your order number and a clear photo. Where goods are faulty, damaged or not as described, we will provide an appropriate remedy and cover reasonable return costs where a return is required.
Email customer care